Services
Advice, management and custom work. From first scan to day-to-day management.
Effecta delivers more than software. We research, advise, guide tenders, implement and manage. Independent of brand or supplier, since 1998.
Real Contact Audit
Independent research into how real, human and effective your customer contact is. With a benchmark, priorities and, optionally, the Effecta certificate.
More about the auditEffecta Nexus
Senior telephony specialists as your fixed escalation partner or as a full management team. Fixed monthly costs, without extra FTE.
More about Effecta NexusTendering and procurement
Market consultation, statement of requirements, RFP and selection for contact centre technology.
More about tenderingImplementation and migration
Tailored, with training and aftercare. Remotely too.
More about implementationCustom software
Integrations, widgets and applications that do not exist yet. A call logger, for example.
More about custom workNot ready yet?
Take the Real Contact Scan first. 12 questions, 3 minutes, an instant report.
Take the scanOne funnel
Scan, audit, dashboards.
From free insight to independent research to day-to-day steering. Add Contacts and Shifts whenever you like.
- Real Contact ScanFree, 3 minutes
- Real Contact AuditResearch with benchmark
- Effecta ConnectFirst as a Proof of Concept