Your senior administrators are stuck in incidents instead of projects.
Effecta Nexus · management and escalations
Complex telephony issues solved by specialists. Without extra FTE.
Effecta Nexus is your technical escalation partner for business-critical telephony and customer contact. Senior specialists, predictable service, fixed monthly costs.
- Avaya, Genesys, Microsoft Teams, Cisco, Mitel
- Fixed monthly costs
- Since 1998
Escalation partner
Where your service desk stops
Senior specialistsWhere your service desk stops
1fixed point of contact for incidents, changes and suppliers
> 8customer satisfaction at one of the largest insurers, where we have managed telephony for years
Sound familiar?
Do you recognise this?
Knowledge of the telephony environment sits with one or two people. When they are absent or leave, everything stops.
Routine management eats capacity you would rather spend on strategic projects.
Changes go live under pressure, with unexpected disruptions as a result.
Several suppliers point at each other; nobody coordinates.
The same faults keep coming back without a structural solution.
What Nexus does
Specialist support where your service desk stops.
Complex incidents and escalations
Faults your own team cannot resolve are picked up by a senior specialist. With root cause analysis, not just a restart.
Specialist telephony management
Routing, call flows, contact centre configuration, certificates and integrations. Managed by people who know the environment.
Major changes and migrations
A Teams migration, a new contact centre environment or an upgrade: prepared, tested and guided through to aftercare.
Capacity on demand
Extra hands when a project or a peak calls for it. No recruitment, no onboarding time, no interim rates.
Coordination between suppliers
We talk to the telephony vendor, the carrier and the contact centre party. You get one answer instead of three tickets.
Your own service desk remains the first point of contact.
Effecta picks up what requires specialist knowledge. Day-to-day IT tasks stay where they belong: with your own team.
Two levels
From escalation partner to full management.
Nexus Escalation
Senior specialists on demand.
For IT teams that handle the first line themselves. Effecta stands ready for complex issues, changes and migrations, with fixed monthly costs and a credit model instead of an hourly rate. Fair use, with no surprises afterwards.
- Escalation of complex incidents
- Changes and migrations under control
- Knowledge retention when people are absent or leave
Nexus 24/7 Management
A dedicated team, 52 weeks a year.
Full management of your telephony and contact centre environment: 24/7 standby, planned updates and upgrades, vendor management and a fixed point of contact. This is the service with which we have managed telephony for years for organisations where downtime is not an option.
- 24/7 standby, 52 weeks a year
- Planned updates and upgrades
- Vendor management and one contact person
Customer satisfaction averaging above 8 at one of the largest insurers in the Netherlands.
Which level fits is decided during the intake. Both levels work with fixed monthly costs.
Why Effecta
Specialists who know your environment, for a fixed amount.
Expertise and speed.
Senior specialists, certified on Avaya, Genesys, Microsoft Teams, Cisco and Mitel. In telephony and customer contact since 1998.
Predictability.
Fixed monthly costs and a credit model instead of an hourly rate. Fair use, so no discussion about every half hour.
Continuous improvement.
Structural analysis of recurring faults and strategic advice on your telephony environment. So the same fault does not come back three times.
Works on
- Cisco
- Avaya
- Genesys
- Mitel
- Microsoft Teams
How it works
From first meeting to start, in five steps.
- 1
Introduction.
Half an hour about your environment, your team and where it hurts.
- 2
Intake.
We map systems, contracts, suppliers and risks.
- 3
Analysis.
Where is the vulnerability, and what belongs with your own service desk?
- 4
Proposal.
The level that fits, with fixed monthly costs and clear agreements.
- 5
Start.
Knowledge transfer, escalation route and a fixed point of contact. From day one.
Free, 3 minutes
How vulnerable is your telephony environment?
10 questions, 3 minutes, an instant report with concrete recommendations. No account needed.
Take the telephony quick scanChecklist: 10 signs your telephony environment is due for an upgrade
- Report by email
- Confidential
More about Effecta Nexus
Outsourcing telephony management without sidelining your own IT.
Outsourcing telephony management sounds like all or nothing. Effecta Nexus sits in between. Your own IT department keeps the first line and stays in control; Effecta is the telephony escalation partner for whatever requires specialist knowledge. Think of a routing fault that keeps coming back, a certificate expiring on a contact centre platform, or a supplier pointing at another supplier. That work does not belong with a colleague who also has a hundred other things to do.
The difference is biggest during a telephony migration or a Teams migration. Such a project needs knowledge for a few months that you rarely need afterwards: number plans, routing, integration with the contact centre and the telephony of your field staff. Nexus delivers that knowledge on demand, with fixed monthly costs and a credit model instead of an hourly rate. For organisations with ten to five hundred employees and their own IT department, and as Nexus 24/7 Management for organisations where downtime is not an option.
Continuity without depending on individuals.
In a one-hour intake we map where your telephony environment is vulnerable and which level of Nexus fits.
- No obligations
- A colleague will reply within one working day