Everything you want to know before Effecta Connect goes live.

For IT, contact centre integrations are mainly a question of risk. What does the integration read, with which account, over which route, and what changes in the existing environment? Effecta Connect was designed with those questions as its starting point. The connectors work with a read-only account or API access, the application changes nothing in your contact centre and runs wherever you want: in your own network or in our hosting. The technical intake is there to agree exactly those accounts and routes together, before anything is connected.

For functional management there is a second question: who will manage this later? Dashboards, widgets, roles and permissions are managed in the application itself, by the department that uses them. So IT does not have to carry out every change. What IT does keep is control over access and hosting, and a service desk that administrators can turn to.

Security and GDPR: as little data as possible, as clear as possible

With Effecta Connect, security and GDPR are mostly a matter of leaving things out. Effecta Connect stores no conversation data and no customer data; it is a gateway on top of sources you already have. What is stored is limited to the users who log in. A data processing agreement is available as standard and the data protection officer can be contacted directly. View all integrations per system, or request a Proof of Concept to test it in your own environment.