Since 1998
We believe technology without heart does not work.
Effecta has been active in customer contact technology since 1998. We advise, build and manage, independent of brand or supplier. And we do not stop until everything works, and keeps working. A connection should not demand attention. A connection should create attention.
Making a connection and having a connection are two different things.
The technological possibilities for contact are endless. But that is exactly why real contact is becoming harder and harder. Our question is always: how do you use technology as effectively as possible while staying in real contact with patients, citizens and customers? That is why we call it humanising technology.
Values
Curious, caring, skilled.
Curious.
We are connected, engaged and forward-looking. We always look for the problem behind the problem.
Caring.
We do our work with passion and sincere attention.
Skilled.
We deliver quality, and are decisive and reliable. We do not fix anything “just quickly” if we know you will be stuck with it again in six months.
What we do
Software, advice, management and custom work.
Software
Effecta Connect: Dashboards, Contacts and Shifts. Works on what you already have.
View the platformAdvice
Real Contact Audit, strategy and help with tendering.
View the servicesManagement and custom work
Managed Services 24/7, implementation, migration and custom software.
View Managed ServicesTimeline
More than 20 years of real contact.
- 1998Start in telecoms.
- 2021Contacts and Shifts in the app stores.
- 2026Real Contact Scan and Audit.
More about Effecta
About Effecta: what we do and what we deliberately do not do.
Effecta is quick to describe: a company from Nijmegen that has worked on customer contact technology for healthcare, government and emergency response centres since 1998. What we do not do is more interesting. We do not sell phone systems and are not tied to any manufacturer. And we do not promise that technology automatically makes customer contact better. It is a tool, and a tool has to fit the people who work with it.
What we do falls into three parts. Software: Effecta Connect, with Dashboards, Contacts and Shifts, in daily use by more than 500 people. Advice: from a free scan to a full audit and support with tenders. Management: a dedicated team that keeps telephony and contact centre systems running day and night. The three reinforce each other, because whoever manages knows what goes wrong, and whoever advises knows what is possible.
Independent customer contact specialist with its own platform
Being an independent customer contact specialist and building your own platform at the same time: that seems contradictory. The two go together because Effecta Connect does not replace a contact centre, but works on top of any brand. Advice to stay with Cisco or move to Genesys changes nothing about what we can deliver afterwards. That keeps the advice honest and the choice yours. Want to get to know us? Book a demo or start with the Real Contact Scan.
Team
Interested people with a love for the craft.
A team of experienced engineers, functional administrators, developers, consultants and project managers.