For municipalities, government and large organisations
Tendering for contact centre technology, with no regrets afterwards.
Effecta has been part of the world of customer contact software for more than twenty years. We know the market, all the players and their prices. From market consultation to statement of requirements, RFP and selection: we make sure you buy what you will still want five years from now.
- Independent for over 20 years
- Not tied to a brand or supplier
- Private, public and European
- Phase 1Market consultation and exploration.
- Phase 2Statement of requirements and wishes.
- Phase 3RFP and selection of solution and supplier.
- Phase 4Guidance on implementation and migration after award.
What we help with
From market consultation to award.
- Market consultation and exploration.
- Statement of requirements and wishes.
- RFP and selection of solution and supplier.
- Private, public and European tenders.
- Contact centre telephony, omnichannel, customer experience, chatbots, knowledge management.
- Guidance on implementation and migration after award.
Tender coming up?
Call us before the market consultation, not after.
We help with the statement of requirements and make sure you do not buy something you will want to replace again in three years.
Book a callKnowledge · 10 min
Tendering for contact centre software: the 10 mistakes we see most often.
Read the articleProof
Migrated fully remotely.
More about tendering
Contact centre tendering: the choices you make up front.
Tendering for a contact centre is not a procurement process like any other. The market changes fast, suppliers use the same words for different things, and you only feel the consequences of a wrong choice after implementation. The most common mistake is drawing up the requirements based on what the current system does. Then you buy a modern version of your old problem.
Effecta helps from the moment the idea arises. In the market consultation we look at what is on offer and what it costs. In the requirements we separate what is truly needed from what would be nice. In the evaluation we pay attention to what suppliers do not say. And because we are not tied to any of the parties taking part, you need not doubt the direction of the advice.
A statement of requirements for telephony that a supplier can answer honestly
A statement of requirements for telephony is only good if a supplier can give an honest answer to it. Too vague and you get a yes to everything; too detailed and you rule out solutions that would fit better. We write requirements in terms of what the organisation must be able to do, with measurable criteria for reachability, reporting and management. Want to know how your current situation scores before you start? Take the Real Contact Scan or see how we help municipalities with this.
Talk to someone who knows the market and the prices.
Half an hour, no obligation. Even if the tender is still a long way off.
- No obligations
- A colleague will reply within one working day