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Effecta Connect: Agent Dashboard Add-on

Always a view of the queue, without switching tabs.

The Agent Dashboard is a compact screen that always stays on top of your CRM or mailbox. Agents see at a glance how busy it is and what their own figures are, and get an alert when a threshold is exceeded.

  • Part of Effecta Connect
  • The same integrations as Dashboards
CRM / mailbox
Agent Dashboard · You
Queue
6
Longest
1:48
My calls
27
Status
Available
Windows notificationWaiting time above 1:30. 2 agents needed.

Features

See peaks coming.

01

Always visible.

Stays in the foreground, even while working in a CRM or email.

02

Adjustable position.

Horizontal or vertical, wherever suits you.

03

Event system.

Colour indicators when the waiting time rises or agents are needed. Optional Windows notifications.

04

Faster response time.

Agents see peaks coming and deal with them before the queue fills up.

More about Agent Dashboard

Why an agent dashboard delivers more than a wallboard alone.

An agent dashboard solves a problem that a wallboard does not: the agent is not looking at it. Anyone on a call has their eyes on the CRM, the mailbox or the knowledge base. The big screen hangs behind them, or they work from home and have no screen in the department at all. A compact window that stays in the foreground brings the figures to where the attention already is.

That changes behaviour. Agents see for themselves that the queue is growing and keep wrap-up shorter, or return from their break sooner. Nobody has to call or walk across the department for that. And anyone working from home sees exactly the same as colleagues in the office, which keeps the team feeling intact.

Queue insight for agents, without distraction

Queue insight for agents only works if it does not distract. That is why the window shows a handful of figures and only changes colour when a threshold is reached. The rest of the time it is quiet. You set the thresholds yourself per team. The same editor you use for Dashboards works here too. Want to see it in practice, on your own queue? Book a demo that takes half an hour.

Part of Dashboards

If you have Dashboards, the Agent Dashboard is a small step.

The Agent Dashboard uses the same integrations and the same editor as Dashboards.

More about Dashboards

Experience first, then decide.

After a 30-minute demo we set it up on your environment. Test for a few months without obligation.

  • Since 1998
  • No vendor lock-in
  • GDPR-proof
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