Automatic forwarding.
Link a service number to a duty. No more manual switching. (Available for Cisco UCCX. Other environments on request.)
Effecta Connect: Shifts
Duty roster app that forwards calls by itself. On-call duty you can rely on.
Shifts schedules duties, lets colleagues sign in, sign out and swap with one tap, and automatically forwards service numbers to whoever is on duty at that moment. Everyone on duty is called at the same time. Whoever answers has the call.
- Automatic forwarding on Cisco UCCX
- iOS and Android
- GDPR-proof
Service number024 – 123 45 67forwards automatically to
On duty nowDr. S. Jansenuntil 08:00
In the app
View your duty, sign in, swap.
This is how Shifts works on a phone: your duties for today with a button to sign in, the weekly calendar and takeover requests from colleagues who want to swap.
Features
No more manual switching.
Simultaneous ringing.
Everyone on duty is rung, and the ringing stops as soon as someone answers.
Sign in and out with one tap.
In the app, on iOS and Android.
Swap duties.
By yourself, with or without the planner’s approval.
Real-time overview.
Who is on duty, who is available, what is still open.
Notifications.
For new duties, swap requests and changes.
Who it is for
Anywhere someone needs to be on duty.
On-call duty in healthcareFault response servicesIT help desksInternal supportCustomer service with evening and weekend shiftsEmergency response centres
For the planner
Flexibility for the employee, overview for you.
On the web page you assign duties or let colleagues sign up themselves. All sign-ups are visible in the roster.
More about Shifts
A duty roster app that takes the number with it.
Most duty roster apps plan who is working and stop there. Shifts is a duty roster app that goes one step further, because in on-call duty the problem is not the roster but the call forwarding. The roster says colleague A is on duty. The service number is still set to colleague B from yesterday. The two drift apart the moment someone is ill, swaps or forgets to switch. By linking the number to the duty instead of to a person, that manual step disappears.
For the planner this means less checking. For the employee it means a swap in the app takes effect immediately, without anyone having to knock on the door of IT or the telephony administrator. And for the caller it does not matter who is on duty: the number is the same and the call is answered.
On-call duty and backup cover without separate lists
On-call duty and backup cover are not a side issue in healthcare and at emergency response centres. A missed escalation is an incident. Shifts shows who is on duty now and who is next, and rings everyone on duty at once when a call comes in. Roster and forwarding have become one thing. Want to see how that works in healthcare or at emergency response centres? View the solutions by sector.
Combine with Contacts
Phone directory and duty roster in one app.
Find the right person and see at a glance whether they are on duty right now.
More about ContactsOn-call duty you can rely on, from next week?
In a 30-minute demo we show how Shifts handles your duties and numbers.