Shorter waiting times
Colour codes and alerts as soon as a queue builds up, so colleagues step in before the caller hangs up.
Real contact for hospitals, healthcare and government
See every queue live. Be reachable when it matters.
Shorter waits, fewer missed calls and staffing that fits. Effecta gives patient and customer contact centres a real-time view of what is happening now, on top of the telephony you already have. Since 1998, independent of brand or supplier.
In 3 minutes you know where your customer contact stands. Free, with a report straight away.
- Since 1998
- Independent of brand or supplier
- GDPR-proof
Chosen by, among others
For hospitals and healthcare
Patients reach you. And you see where the bottlenecks are.
On Monday morning everyone calls at once. With Effecta you see per clinic how many patients are waiting and for how long, on-call duty forwards automatically and telephony stays up, even during a merger or migration.
- Real-time view of callers waiting, longest wait and service level per clinic or team.
- On-call duty and backup cover that forward automatically to the right colleague.
- Management and standby service by specialists who know your environment, 24/7.
For the contact centre
Waiting time, missed calls and staffing. Live on screen.
Yesterday’s reports do not solve today’s peak. With the Effecta Connect dashboards your team acts on what is happening now, on any contact centre platform.
Fewer missed calls
See abandoned and missed calls per queue and per hour, and forward service numbers automatically.
Staffing that fits
Who is available, who is on a call, who is in wrap-up. Per team and per skill, with opening hours alongside.
Real-time insight for everyone
A wallboard on the floor, a screen for the manager, a compact dashboard for the agent. One price per dashboard.
Free, 3 minutes
How reachable are you really? Take the Real Contact Scan.
12 questions about reachability, insight, on-call duty and continuity. An instant score benchmarked against comparable organisations, and the report in your inbox. No account, no obligations.
Sound familiar?
Three things that keep every customer contact manager awake at night.
Waiting times build up and you only hear about it afterwards.
Reports arrive the next morning. By then the peak has passed and the complaint is already in.
On-call duty is not in order.
Who is on duty? Which number is forwarded? During an outage or at the weekend you do not want to have to work that out.
IT has no time, the supplier pays no attention.
Your telephony is critical, but its management depends on a colleague who also does a hundred other things.
How Nexus solves thisEffecta Connect
One platform. Four modules. Works on what you already have.
Effecta Connect adds a layer on top of your existing telephony or contact centre environment. Cisco, Avaya, Genesys, Mitel or Microsoft: we read the data and you act on it. No vendor lock-in, no migration.
Core product
Dashboards
Real-time insight into queues, service levels and staffing. For wallboards, managers and agents. No-code, in your own branding.
View DashboardsAgent Dashboard
Compact screen that always stays on top of your CRM. The agent sees the queue and gets an alert at thresholds.
View Agent DashboardContacts
Digital phone directory and who’s who app. Every colleague directly reachable, always up to date, on iOS and Android.
View ContactsShifts
Duty roster app that automatically forwards service numbers to whoever is on duty. On-call duty you can rely on.
View Shifts161dashboards live
12integrations with telephony and contact centre systems
500+daily users
1998active since
Who it is for
Built for organisations where reachability is not a luxury.
Proof
What it delivers.
> 8average customer satisfaction, even during the switching peak
Insurer · Effecta Nexus
One of the largest insurers in the Netherlands.
Effecta manages the telephony environment, including during the annual switching peak and the move to home working in 2020. Customer satisfaction: above 8 on average.
Read the caseHealthcare · Management
Large university hospital in the Randstad.
During a merger an Effecta telephony specialist took over management, so first-line telephony was never at risk.
Read the casePharma · Emergency recovery
International pharmaceutical company, Dutch branch.
Completely unreachable by phone. Reachable again the same day.
Read the caseHow it works
From first insight to day-to-day control.
-
Step 1 · Free
Real Contact Scan
12 questions, 3 minutes. You immediately get a report with a score for reachability, insight, on-call duty and continuity, compared with similar organisations. Free.
-
Step 2 · Research
Real Contact Audit
Independent research with market analysis, interviews and mystery customer contact. A report with the priorities that really matter, plus the business case.
-
Step 3 · Live
Effecta Connect
Dashboards live in your own environment, first as a Proof of Concept lasting a few months. Seeing is believing. Then add Contacts and Shifts if you wish.
Start with the scan
- Since 1998
- Independent of brand or supplier
- GDPR-proof
Why Effecta
Independent, since 1998.
We do not just design and deliver, we also manage. For years, for organisations where downtime is not an option.
Not tied to any brand or protocol.
We start with impartial advice. Effecta Connect works on top of any telephony environment.
One point of contact.
For maintenance, development and strategy. No wall of tickets. Also for management and escalations: Effecta Nexus.
Reachable 24/7.
We do not just design and deliver, we also manage. For years, for organisations where downtime is not an option.
People before technology.
A connection should not demand attention. A connection should create attention.
Knowledge
Reading for those who want to understand it themselves.
More about Effecta
Customer contact solutions for healthcare and government, since 1998.
Effecta delivers customer contact solutions for healthcare and government from Nijmegen. Hospitals, health insurers, municipalities, executive agencies and emergency response centres have one thing in common: for them, reachability is not a commercial goal but a duty. A patient who cannot get through calls the out-of-hours GP service. A citizen who gets no answer is at the front desk the next day. That is why we do not work with a standard package, but with a combination of software, advice and management that fits how the organisation works.
That combination starts with independence. We do not sell phone systems and are not tied to any manufacturer. So advice about your contact centre is not a sales pitch in disguise, and our platform works on top of your current environment instead of replacing it. Want to know where you stand first? Take the Real Contact Scan and you have a first picture before you talk to us.
Contact centre software that works on your existing environment
Effecta Connect is contact centre software in the form of a layer on top, not a new phone system. It reads queues, service levels and agent status from systems such as Cisco, Avaya, Genesys and Mitel and shows them on wallboards, management screens and in an app. With 161 dashboards live and 12 integrations, that is daily practice for more than 500 users. Want to see what that looks like in your environment? Book a demo that takes 30 minutes.
Know in 3 minutes where your customer contact stands.
Take the Real Contact Scan. Free, no account needed, an instant report with benchmark.
- Since 1998
- Independent of brand or supplier
- GDPR-proof