Situation
Merger projects demanded the telephony administrators’ full attention.
A large university hospital in the Randstad was in the middle of a merger. As a result, the permanent telephony administrators had so much project work on their plate that they became overloaded. Day-to-day management of the telephony equipment, and with it first-line telephony, was at risk of being squeezed.
Approach
A specialist from Effecta took over support and administration.
Effecta brought in a telephony specialist who took over the support and administration of the telephony equipment. That left the internal administrators free to focus on the merger projects, while regular first-line telephony simply carried on.
Result
Reachable during the merger and every other project.
The hospital’s continuity and reachability were safeguarded throughout the merger and several other projects.