Tailored migration, with training and aftercare. And if it does not exist, we build it.

A contact centre implementation rarely goes wrong on the technology. It goes wrong on the things around it: a routing nobody had documented, opening hours that differ across three systems, an administrator who is on holiday on the day of the switch. That is why every project at Effecta starts with an inventory of what is there now, not only of what is to come. You cannot migrate what you do not know.

We plan the work outside peak hours and always with a way back. If the new platform does not do what it should on Monday morning, the old one is ready. That fallback option takes preparation, but it prevents an organisation from being unreachable for a day. After go-live we stay available until the administrators can manage on their own, and we measure that in weeks, not in a handover document.

Telephony migration: remote, on site or both

These days a telephony migration can largely be done remotely, even at large organisations. That saves travel time and makes it easier to work outside office hours. Where physical equipment is being moved, we are on site. Integrations that a supplier does not provide, we build ourselves using the available SDKs and APIs. View the available integrations, or read how we take over management after implementation if you want us to.