System-independent.
No vendor lock-in. Works on your existing contact centre and on your other sources.
Effecta Connect: Dashboards Core product
Real-time contact centre dashboard and wallboard. On your KPIs, in your branding.
See queues, service levels and staffing as it happens, not in tomorrow’s report. For wallboards on the floor, management screens and agents. Works on Avaya, Cisco, Genesys, Mitel and more.
- Since 1998
- No vendor lock-in
- GDPR-proof, minimal personal data
From practice
This is what a dashboard really looks like.
Two screens from a live environment: queues per department with colour codes and a push notification as soon as a threshold is exceeded, and the opening hours per day that you set yourself.
Benefits
Why organisations choose Dashboards.
A separate dashboard for each role.
Manager, team leader, agent, executive board: everyone sees what matters to them.
WYSIWYG editor.
Drag, resize and move widgets. Changes are visible straight away.
Alerts and colour codes.
Set thresholds. If the waiting time rises, the screen changes colour and you get a push notification.
Opening hours per department.
Colour indicators show at a glance whether a department is open, about to close or closed. You see peaks coming.
Manage multiple dashboards at once.
Add a widget to ten dashboards in a few clicks.
No-code.
Anyone can manage dashboards, widgets, filters and alerts themselves, without technical knowledge.
08Add-on
Historical data.
Trends over weeks and months, alongside the real-time view. For reporting and adjusting course.
For the floor, for the manager, for the agent
Everyone sees the same reality.
Wallboard
Large screen in the department.
Everyone sees the same reality: how many are waiting, for how long, who is available.
Management screen
All teams and locations in one overview.
With history for the weekly report. Trends over weeks and months alongside the real-time view, as an add-on.
Agent Dashboard Add-on
Compact screen that always stays on top of the CRM.
Agents see peaks coming and deal with them before the queue fills up.
More about Agent DashboardMore than figures
Happy employees make happy customers.
Sharing successes, showing birthdays, making a team goal visible. It sounds small, it works big. Teams that see their results feel seen. And home workers see the same screen as colleagues in the office.
Works with
View all integrations- Avaya Aura
- Avaya CMS
- Cisco UCCX
- Genesys Cloud
- Genesys PureConnect
- Mitel
- Microsoft Graph
- Myconnect Telepo
- Univerge Blue
- REST API
- SQL Database
Pricing model
You pay per dashboard, not per user.
Whether three or three hundred people are watching, the price stays the same. A dashboard with different data for a different department counts as a new dashboard. That keeps it clear and affordable.
Request a price indication1 dashboard3 viewers= 1 × dashboard price
1 dashboard300 viewers= 1 × dashboard price
161dashboards live at customers
12integrations available
500+users per day
Proof of Concept
Experience first, then decide.
- 1
30-minute demo.
A live dashboard on real data, answers to your questions.
- 2
We set up a dashboard on your environment.
On your KPIs, in your branding. IT only approves the integration.
- 3
You test for a few months without obligation.
Together we evaluate what it delivers.
- 4
If you continue, we offset the implementation costs.
Against the contract. No double costs.
Request a Proof of Concept
- Independent for more than 20 years
- No vendor lock-in
- GDPR-proof, minimal personal data
Does IT first want to know how it connects and what is stored? Send them to For IT: integrations, security and system requirements.
Copy link for ITMore about Dashboards
What a good contact centre dashboard shows, and what it does not.
A contact centre dashboard is only useful if it answers the question the team leader has at that moment: do I need to step in now? Three figures are usually enough for that: how many people are waiting, how long the longest has been waiting and how many agents are available. Everything around that, such as service level over the day, staffing per skill and opening hours, provides context. A screen with forty numbers does not provide context, but noise.
That is why the first step at Effecta is not the technology, but the question of which KPIs matter for each role. The agent works to the queue and their own calls. The team leader to service level and staffing. The manager to trends per location and per week. Each of those roles gets its own layout, with the same data as the source. That way nobody sees figures they cannot act on.
A call centre wallboard the floor actually uses
A call centre wallboard hangs in the department and has to be readable from five metres away. Large figures, little text, colour only when something is wrong. Green means nobody needs to look. Orange and red draw attention. That is deliberate: a wallboard that always shouts is ignored after a week. Want to see what that looks like for your team? Request a Proof of Concept, or read on first in the knowledge base.