The omnichannel contact centre platform that works on what you already have.

An omnichannel contact centre platform usually promises everything in one: telephony, chat, email, WhatsApp and reporting from the same supplier. In practice you often already have those channels, spread across two or three systems that each show their own figures. The team leader adds them up in a spreadsheet every morning. Effecta Connect takes a different route: not starting over, but bringing the data from those systems together on one screen that everyone understands.

You build that screen yourself. A widget for the phone queue next to a widget for chat, a service level per channel and opening hours per department. The source does not matter, as long as there is a connector for it. If your system is not listed, we build an integration via REST or SQL. That way the platform grows with your channels, instead of your channels having to adapt to the platform.

Contact centre software without vendor lock-in

Contact centre software without vendor lock-in sounds like a slogan, but it has a practical side. If you replace your phone system in three years, your dashboards, thresholds and branding stay in place. Only the connector changes. That saves a reconfiguration and retraining of administrators. See which integrations are available now, or request a Proof of Concept on your own data.