Reachable 24/7. No downtime, no doubt about who is there.

Reachability for an emergency response centre is a different subject from reachability for customer service. A customer service desk can miss a peak. An emergency response centre cannot. The queue is not an annoyance there but a risk, and an outage at night has no office hours to wait for. That places demands on three things: the technology has to be reliable, management has to be reachable at all times and escalation has to work without anyone having to search.

Effecta has worked since 1998 for organisations where downtime is not an option, including Eurocross. What we have learned from that: many incidents are not caused by major outages, but by small things nobody saw coming. A service number that was not switched, an update that runs at the wrong moment, a supplier that does not respond until Monday. That is why at emergency response centres we always combine insight, rostering and management, and never just one of the three.

24/7 telephony management with a team that knows your environment

24/7 telephony management is more than a fault line. It means that outside office hours there is someone who knows your phone system, your routing and your escalation chain and can step in themselves. That is why Effecta Nexus comes with a dedicated team and a standby service, at a fixed price, so you do not have to negotiate per incident. Want to know how your escalation chain is doing right now? Take the Real Contact Scan.