Organisations that chose real contact.

Customer contact cases often read like an advertising leaflet: problem, solution, happy customer. We write them differently, because the reader is usually someone in a similar situation who wants to know what really happened. That is why each case states what prompted it, what was done and what it delivered. We only mention figures if they are correct and the customer is willing to share them. Otherwise we describe the result in words.

The cases come from more than 25 years of work for organisations where reachability matters. Some are one-day projects, such as a relocation or an emergency recovery. Others have been running for years, such as management for a large insurer where customer satisfaction averages above 8. Together they give a picture of what Effecta does: software, advice and management, in varying combinations.

Healthcare and government references, even without a name

Healthcare and government references cannot always be published by name. Hospitals, ministries and executive agencies have their own rules about what may be made public. Where possible, we name the organisation, such as Gemeente Den Haag, Kadaster, VGZ, CZ and Eurocross. Where that is not possible, we describe the sector and the size, so you can judge whether the situation resembles yours. Want to know what a comparable organisation achieved? View the solutions for healthcare and municipalities, or take the Real Contact Scan first.